Terms of service

01The agreement

These terms are between Sphinque and the company that uses the platform. By creating an assessment, inviting a candidate or reading a report, the company agrees to them. Candidates are covered by the section written for them below and by the evidence notice they acknowledge inside the assessment.

02What the service is

Sphinque generates a technical assessment from a job description, hosts the candidate's working session, evaluates the submission, conducts a spoken interview about it, and produces a report. The report is decision support. The hiring decision, and responsibility for it, stays with the company.

Parts of the service use AI systems. Model-assisted judgments in a report are labelled as such. Where the law where you hire requires notice to candidates about automated tools in hiring, giving that notice is the company's responsibility; Sphinque provides the candidate-facing evidence notice and will supply the technical description you need.

03Company accounts

• Company accounts are created by Sphinque or by invitation from an existing member. You are responsible for the people you invite and for what they do with the account.
• Keep credentials private. Tell us at once if you believe an account has been compromised.
• You must have the right to use the job descriptions and other material you upload.

04Candidates

• Candidates do not create accounts. An invitation from a company gives access to one assessment session for a limited time.
• Before the session starts, candidates are shown what is retained and what is never recorded, and must acknowledge it. That notice is part of these terms.
• Candidates may use the in-assessment AI assistant to the extent the company has enabled one. Use of other tools is governed by the instructions the company gives.
• Candidates must not attempt to access other candidates' sessions, the platform's reference solutions or hidden tests, or to interfere with the assessment environment.
• Code a candidate writes during an assessment belongs to Sphinque. The company that invited the candidate may use it, and the report built from it, for its hiring decision.

05Acceptable use

• Use the service only for assessing candidates for genuine roles at your company.
• Do not share reports outside the people involved in the hiring decision, and do not use them for any purpose other than that decision.
• Do not probe, scan or attempt to defeat the platform's security or isolation.
• Do not resell access or use the service to build a competing product.

06Fees and billing

• Fees, what they cover and how they are billed are those of the plan or order the company agrees to. The pricing page shows current pricing.
• A trial, where one is offered, requires no payment details.
• You may cancel at any time; the cancellation takes effect at the end of the period already paid for. Fees already paid are not refunded except where the law requires it.
• A change in price applies from your next renewal or order, never to a period already paid for, and we tell you by email before it does.
• Plan limits are terms of the plan. The service does not cut off a candidate mid-session when a limit is reached.

07Intellectual property

Sphinque owns the platform, including the generated assessment codebases and the code candidates write in them, the evaluation and interview systems, and the report format. The company owns the material it uploads and the decisions it records. Reports are licensed to the company for its hiring decision.

Generated assessment material is confidential. Do not publish, redistribute or reuse it outside the platform.

08Data protection

How we handle personal data, for company users and for candidates, is described in the privacy policy. Where the company is the controller of candidate data, Sphinque processes it under the company's instructions.

09Warranties and liability

We will provide the service with reasonable skill and care. We do not warrant that any candidate will succeed in a role, and reports are not a promise about anyone's future performance. Except where the law does not allow it, Sphinque is not liable for indirect or consequential loss, and its total liability under these terms is limited to the fees paid in the twelve months before the claim.

10Suspension and termination

We may suspend or end access for a material breach of these terms, for non-payment, or where continued use would be unlawful. You may end the agreement by cancelling your plan. On termination, company and candidate data is kept and deleted as the privacy policy's retention section describes.

11Governing law

These terms are governed by the laws of the State of Delaware, United States, and the state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising from them.

12Changes and contact

When these terms change, the effective date above changes with it, and company users are notified by email before material changes take effect. Questions go to [email protected].